Order Processing
All orders are processed within one to three business days of payment authorization. Business days are Monday through Friday, excluding federal holidays observed in the United States. Orders placed after the daily cut-off time, or on weekends and holidays, begin processing on the next business day. During periods of unusually high order volume, processing may take longer than the standard one-to-three-day window. If a delay of this kind occurs, we will make reasonable efforts to notify you using the contact information provided at checkout.
You will receive an order confirmation once your payment has been authorized and the order has entered processing. A separate shipping confirmation with tracking information will be sent once the order has been handed to the carrier. Please ensure that the email address and shipping address you provide are accurate. We are not responsible for orders shipped to addresses entered incorrectly by the customer. If you notice an error in your shipping address after placing an order, contact us immediately through the Contact page. We will attempt to correct the address before dispatch, but we cannot guarantee that changes can be made once processing has begun.
Shipping Coverage and Cost
We ship to the United States and to international destinations. Shipping is free on every order, regardless of order value, destination, or item quantity. There is no minimum purchase threshold required to qualify for free shipping. The shipping method selected for your order is determined by destination and carrier availability. We reserve the right to choose the carrier and service level that provides the most reliable delivery for your location.
Estimated Delivery Time
Delivery is estimated at six to twelve days from the date of dispatch, not from the date the order is placed. The total time from order placement to delivery therefore includes both the one-to-three-day processing window and the six-to-twelve-day transit window. Delivery estimates are not guarantees. Transit times can be affected by carrier delays, weather events, customs processing for international shipments, and other circumstances outside our control. We provide tracking information so that you can monitor the progress of your shipment, and we ask for your patience if a carrier experiences an unexpected delay.
For international orders, customs clearance procedures may add time to the estimated delivery window. While we cover all duties and import fees associated with your order, customs authorities in the destination country may still require processing time that is independent of the carrier’s transit schedule. We are not able to expedite customs clearance or predict how long it will take for a given shipment.
Duties, Taxes, and Import Fees
All duties, taxes, and import fees associated with your order are covered by us. You will not be required to pay any additional charges upon delivery. The amount shown at checkout is the total amount you owe for the product and its delivery to your address. If a carrier or customs authority attempts to collect a fee from you in error, contact us through the Contact page and we will resolve the matter. This policy applies to all destinations we ship to, without exception.
Risk of Loss
Risk of loss and title for items purchased from this site pass to you upon delivery to the carrier. This means that once an order has been handed to the shipping carrier, the carrier assumes responsibility for its safe transport. If a package is lost or damaged in transit, please contact us through the Contact page. We will work with the carrier to investigate the issue and, where appropriate, arrange a replacement or refund. We ask that you report any suspected loss or damage as soon as possible so that we can initiate a carrier inquiry within the time limits imposed by the carrier.
Tracking and Delivery Confirmation
Tracking information is provided for every shipment. You are responsible for monitoring the tracking status and for being available to receive the package at the shipping address provided. If a carrier reports that delivery was attempted and the package was returned to the carrier’s facility because no one was available to receive it, additional shipping charges may apply to re-send the package. We will notify you if this occurs and provide options for resolution.
Multiple Shipments
In some cases, items from a single order may be shipped separately because they are fulfilled from different locations or because of stock availability. If your order is split into multiple shipments, you will receive separate tracking information for each shipment. The delivery estimate of six to twelve days applies to each individual shipment from its own dispatch date.
Address Changes and Order Cancellation
If you need to change your shipping address or cancel an order, contact us through the Contact page as soon as possible. We will make every effort to accommodate the request before the order is dispatched. Once an order has been handed to the carrier, address changes and cancellations are no longer possible. In that case, the order will proceed to delivery and any return will be governed by our Refund Policy.
Questions
If you have questions about shipping that are not addressed in this policy, please use the Contact page to reach us. We will respond as promptly as possible.
