Return Window
You may return any product purchased from this site within sixty days of delivery. The return window begins on the date the carrier confirms delivery to the address you provided. If delivery confirmation is unavailable, the return window begins on the estimated delivery date calculated from the dispatch date and the transit estimate in effect at the time of shipment. Returns initiated after the sixty-day window has closed cannot be accepted, and any item received after that point may be refused or returned to the sender at the sender’s expense.
Condition of Returned Items
Returned items should be in a condition that allows us to determine that they have been used for their intended purpose and not subjected to abuse or alteration beyond normal trial. You are not required to return the product in its original packaging, but please ensure that the item is protected during transit. If a returned item arrives in a condition that indicates damage caused by misuse, modification, or improper packaging for return shipping, we reserve the right to deny the refund or issue a partial refund reflecting the diminished value of the item.
How to Initiate a Return
To initiate a return, contact us through the Contact page on this site. Please provide your order number and the item you wish to return. We will respond with return instructions, including the address to which the item should be sent. Do not send a return before receiving instructions, as returns sent to an incorrect address or without documentation may not be processed.
You are responsible for the cost of return shipping unless the return is due to a defect in the product or an error on our part. If the return is due to a defect or our error, we will provide instructions for return shipping at no cost to you. We recommend using a trackable shipping method for all returns, as we cannot process a refund for an item that is lost in transit back to us without proof of delivery.
Refund Processing Time
Once your returned item has been received and inspected, we will notify you of the outcome. If the return is approved, a refund will be issued to the original payment method within five to ten days of our receipt of the returned item. The time it takes for the refund to appear on your statement after we issue it depends on your payment provider or financial institution. We do not control that additional processing time and cannot expedite it.
Refunds are issued in United States Dollars. If your original payment was made in a different currency through a payment provider that performs currency conversion, the refund amount may differ from the original charge due to exchange rate fluctuations and provider fees. We are not responsible for differences caused by currency conversion.
Exchanges
We do not currently offer direct exchanges. If you wish to receive a different product, please return the original item for a refund and place a new order. This ensures that the new order is processed through the standard shipping timeline and that inventory is allocated correctly.
Defective or Incorrect Items
If you receive an item that is defective or that does not match what you ordered, contact us through the Contact page as soon as possible. We will arrange for a replacement or a refund, and we will cover the cost of return shipping for the affected item. Please provide photographs of the defect or discrepancy if possible, as this helps us resolve the issue more quickly and identify any patterns in fulfillment or quality.
Late or Missing Refunds
If you have received confirmation that your refund has been issued but the amount has not appeared on your statement within the expected timeframe, please check with your bank or payment provider first. Refunds often require additional processing time before they are posted to an account. If you have completed these steps and still do not see the refund, contact us through the Contact page and we will investigate.
Limitations
This Refund Policy applies only to products purchased directly from this site. Products purchased through third-party retailers or marketplaces are subject to the return policies of those sellers. We are not able to process returns or refunds for purchases made elsewhere.
